Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the website and services provided by The LOOK Fitness LLC (DBA The LOOK Fitness) (“The LOOK Fitness,” “we,” “our,” or “us”).

By accessing our website, submitting information through our forms, scheduling appointments, or communicating with us through our systems, you agree to comply with these Terms. If you do not agree with these Terms, please do not use our services.

Agreement to Terms

By accessing or using the website located at:

https://thelookfitness.com/contact/

or interacting with our services, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.

If you do not agree to these Terms, you should not access or use our services.

Description of Services

The LOOK Fitness LLC (DBA The LOOK Fitness) provides group fitness training services, including:

• Group training classes
• Fitness coaching
• Membership programs
• Appointment scheduling
• Customer support communications

Our website and communication systems may also provide:

• Program information
• Class schedules
• Promotional offers
• Appointment reminders
• Customer service communications

To operate our services, we use GoHighLevel, a customer relationship management (CRM) platform that enables us to manage contact information, marketing funnels, appointment scheduling, and communications.

Through this system, users may receive communications such as:

• Email messages
• Phone calls
• SMS text messages
• Customer support responses

Users will only receive SMS communications after providing appropriate consent.

User Responsibilities

By using our services, you agree that:

All information you provide is accurate and truthful.

You will not impersonate another individual or provide misleading contact information.

You will use our website and services only for lawful purposes.

You will not attempt to interfere with the operation or security of our systems.

You are responsible for maintaining the accuracy of your contact information and notifying us of any changes.

Acceptable Use

You agree not to use our website or services in a manner that:

• Violates any applicable laws or regulations
• Attempts to gain unauthorized access to our systems
• Interferes with the operation of our website or communications systems
• Sends malicious code, spam, or harmful content

We reserve the right to restrict access to our services if these Terms are violated.

Payments & Billing

Some services offered by The LOOK Fitness LLC may require payment, including gym memberships or training programs.

Payment terms, pricing, and billing details are provided at the time of enrollment or purchase.

You agree to provide accurate payment information and authorize charges related to the services you purchase.

Failure to make required payments may result in suspension or termination of services.

Intellectual Property

All content on our website, including:

• Logos
• Branding
• Text
• Graphics
• Images
• Website design

is the property of The LOOK Fitness LLC unless otherwise noted.

You may not reproduce, distribute, modify, or publicly display this content without prior written permission.

SMS Messaging Terms

The LOOK Fitness LLC may offer an SMS messaging program for communication related to our services.

You must be 18 years of age or older to use this SMS service.

Types of Messages

Users who opt in may receive messages related to:

• Appointment reminders
• Gym membership information
• Class scheduling updates
• Follow-ups after inquiries

Opt-Out Instructions

You can cancel the SMS service at any time. Just text STOP to (949) 518-3480. After you send the SMS message STOP to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just text START, and we will start sending SMS messages to you again.

Help Instructions

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at info@thelookfitness.com

Carrier Liability Disclaimer

Carriers are not liable for delayed or undelivered messages.

Message & Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you.

Message Frequency

You will receive message frequency varies. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy Policy

If you have any questions regarding privacy, please read our privacy policy:

https://train.thelookfitness.com/privacy-policy-336713

Disclaimers

Our website and services are provided on an “as is” and “as available” basis.

While we strive to provide accurate information, we do not guarantee that:

• Website content will always be error-free
• Services will be uninterrupted
• All information will remain current at all times

Participation in fitness programs carries inherent risks. You should consult a qualified healthcare professional before beginning any fitness program.

Limitation of Liability

To the maximum extent permitted by law, The LOOK Fitness LLC shall not be liable for any indirect, incidental, special, or consequential damages resulting from:

• The use of our website
• Participation in our services
• Communications sent through our systems

This limitation applies even if we have been advised of the possibility of such damages.

Indemnification

You agree to indemnify and hold harmless The LOOK Fitness LLC, its owners, employees, and service providers from any claims, damages, or legal expenses arising from:

• your use of our services
• your violation of these Terms
• misuse of our website or communications systems

Termination

We reserve the right to suspend or terminate access to our services at our discretion if a user violates these Terms or engages in behavior that disrupts our operations.

Users may stop using our services at any time.

Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of CA, US, without regard to conflict of law principles.

Any disputes arising from these Terms shall be handled in the appropriate courts within CA.

Changes to Terms

We may update these Terms of Service from time to time to reflect operational, legal, or regulatory changes.

Updated terms will be posted on our website with a revised “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated Terms.

Contact Information

If you have questions regarding these Terms of Service, you may contact us at:

The LOOK Fitness LLC (DBA The LOOK Fitness)

19732 MacArthur Blvd Ste 130, Irvine, CA

Phone: (949) 518-3480

Email: info@thelookfitness.com